Terms and conditions of use of this website

Introduction to the Terms and Conditions

The Elizabeth Foundation website https://elizabeth-foundation.org (“this website” or “our website”) is a service provided by The Elizabeth Foundation (“our”, “we” or “us”), a registered charity (no. 293835) and a company limited by guarantee (no. 1960980) based in Cosham, England. The Elizabeth Foundation will comply with the provisions of The General Data Protection Act 2018 (also known as GDPR) when processing, using and storing any personal information you provide when using this website. 

Unless specifically stated otherwise, The Elizabeth Foundation owns all content we provide on this website and we provide this content for information purposes only. Information on this website is subject to change without prior notice. Although we make every reasonable effort to present current and accurate information, we make or imply no guarantee of any kind as to the accuracy of the information.

By using and accessing this website you agree to be bound by the following Terms and Conditions, and warrant that you have the legal authority to accept these Terms and Conditions. Please read these Terms and Conditions carefully before using this website.

If you do not agree with these Terms and Conditions you should not use this website. You may not use the website for any purpose or in any manner that violates any UK law or regulation or the law or regulation of any other government.

Medical disclaimer

This website does not provide, and is not intended to constitute, medical advice. The contents of this website and the support provided by representatives of The Elizabeth Foundation are to be used for information purposes only. This website is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your doctor or other appropriately-qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website. Do not use this website for emergency medical advice or services.

Nothing on this website (or on any other websites provided by The Elizabeth Foundation) is intended to constitute: (i) medical advice or counselling, (ii) the practice of medicine, including, without limitation, psychiatry, psychology, psychotherapy or the provision of health care diagnosis or treatment, (iii) the creation of a physician-patient or clinical relationship, or (iv) an endorsement, recommendation or sponsorship by us of any third party product or service.

Terms and Conditions of use

By using or accessing this website, you agree to be legally bound by these Terms and Conditions of use as they may be modified and posted on our website from time to time.

Nature of this website

This website provides information and support to parents and other individuals caring for babies and young children with hearing loss from birth to around 5 years of age.

Content and services on this website

We provide the content (including, without limitation, text, graphics, illustrations, photographs, videos and other media) on this website for information purposes only. The information on this website is subject to change without prior notice. Whilst we make every reasonable effort to ensure that the information on the website is complete, correct and up-to-date, we cannot guarantee this and The Elizabeth Foundation shall not be held liable in any way whatsoever for any damages incurred as a result of your use of this website.

The use of this website and services is solely at your own risk. The website and services are provided on an “as is” and “as available” basis. You understand and acknowledge that your sole and exclusive remedy with respect to any defect in or dissatisfaction with the website, content or services is to cease to use the website or services.

The mention or display of specific organisations, or of certain manufacturers’ products on this website, does not imply that we endorsed or recommend them in preference to other organisations or products of a similar nature that we do not mention.

Availability of this website

We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and we can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device used in the delivery of this website.

Modifications to this website

We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of this website or the content, products or services available through it, including your access to it. Unless explicitly stated to the contrary, these Terms and Conditions will apply to any new features including new content and/or the sale of new products.

Please note that although we try to ensure that the content of this website is as accurate as possible, it may contain typographical errors or other inaccuracies. Please make us aware (using the contact information below) of any mistakes or errors you notice on this website.

Applicability of content

Our website is controlled and operated by us from The Elizabeth Foundation’s registered offices in Cosham, England, hosted on secure servers by an external webhost.

We have taken all reasonable steps to ensure that our website complies with UK laws. We make no representations that the materials on our website are appropriate, or available, for use in locations outside the UK. Visitors to this website from other locations use this website and its content on their own initiative and are responsible for compliance with all applicable laws in their location. If you are not located in the the UK and your use of, and/or viewing of, this website, or use of any material or content on this website, or products offered through this website are contrary to, or infringe, any applicable law in your jurisdiction(s), you are not authorised to view or use our website and you must exit immediately.

Personal information – The Elizabeth Foundation’s Privacy and Data Protection Policy

We will process and handle any information you provide using this website in accordance with our Privacy and Data Protection Policy  (the contents of our Data Protection Policy forms part of these Terms and Conditions)

Financial information

This website is a secure website (as indicated by its web address beginning with https:// and active SSL certificate). This means that any information you send using a form on this website is encrypted before being sent from your device (computer, tablet, smartphone or other web-enable device) over the Internet to this website’s server, so the information is transmitted securely.

Donations and Shop payments

To handle donations and shop payments for this website, we may need to share your information with our service providers, associated organisations and agents. This website currently uses Stripe (http://www.stripe.com) to ensure your financial information is processed efficiently, securely and cost-effectively. We cannot, however, be held responsible for the privacy of personal information collected by these companies.

Access to your information

As an individual you may request to see any information that we hold about you. You must give written notification of the request (see contact details below), provide proof of identity and make a payment of £10. We will then respond within 40 days.


Cookies are small pieces of information a website sends to your computer to be stored on your hard drive so that the website can recognise you when you next visit. The law states that we can store cookies on your machine if they are essential to the operation of this site but that for all others we need your permission to do so. By using this website you agree to these cookies being installed on your device. Please note: If you do not have cookies enabled for this website you may not be able to access all this website’s features or functions.

See our Cookie Policy for further details (the contents of our Cookie Policy forms part of these Terms and Conditions).

Copyright of content

International copyright laws and other intellectual property rights protect all contents of this website (including, but not limited to, written text, graphics, illustrations, photographs, and video materials). Unless specifically stated otherwise, the owner of these rights is The Elizabeth Foundation. All product and company names and logos mentioned in our website are the trademarks, service marks or trading names of their respective owners, including us.

The information on this website is intended for individual, personal use. The content of this website may not be reproduced, copied, republished, transmitted, translated or otherwise modified or re-purposed in any way and for any reason without our explicit, prior written approval. Any reference to the services or information on this website should be accompanied by an acknowledgement of The Elizabeth Foundation as the source.

Linked sites

Any links to information provided on external web sites are provided as a courtesy. You should not construe these links as an endorsement by us of the content or views of the linked materials.

We make no representations whatsoever about any other websites provided by third parties that you may access through a link on this website, or which may link to this website. When you access any such website provided by another individual or organisation you understand that we have no control over the content or availability of that website. In no event shall The Elizabeth Foundation be considered responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of, or reliance on, any such content, goods, or services available on or through any such site or resource. You should raise any concerns regarding any external link with the individual or organisation that provides it.


We promise that for any Product you purchase from our website: we have the right to sell the Product to you; the Product will correspond with the description we have given to you; and the Product will be of satisfactory quality and fit for purpose

We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any products (including without limitation the Products), this website or any information or service provided through this website.

We will do our best to ensure the accuracy of all materials and information we publish on this website, but please note that we provide all content, materials and information on this website on an “as is” basis and you assume total responsibility and risk for your use of our website and use of all information contained within it.

We accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect) in each case, however caused, even if foreseeable. In circumstances where you suffer loss or damage arising out of, or in connection with, the viewing, use or performance of our website or its contents other than as a direct result of purchasing Products (which shall be subject to the exclusions and limitation of liability set out in these Terms and Conditions), we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of us or our servants, agents or any other person or entity.

If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material that we may make available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements.

The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permitted by applicable law.


We may assign, transfer, novate or subcontract any or all of our rights and obligations under these Terms and Conditions at any time.

We may alter these Terms and Conditions from time to time and post the new version on this website, following which all use of our website will be governed by that version. You must check the Terms and Conditions on the website regularly.

If any provision or term of these Terms and Conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other Terms and Conditions and shall be deemed to be deleted from them. The invalidity of such provision shall not affect the validity of the remaining provisions of the Terms and Conditions, which shall remain in full force and effect.

These Terms and Conditions together with the Privacy / Data Protection Policy, any order form and payment method instructions, if any, are the whole agreement between you and us. You acknowledge that you have not entered into this agreement in reliance upon any statement, warranty or representation made by us or any other person and you irrevocably and unconditionally waive any rights to claim damages and/or to rescind these Terms and Conditions by reason of any misrepresentation (other than a fraudulent misrepresentation) that is not contained in the Terms and Conditions, privacy policy, order form and payment method instructions.

These Terms and Conditions and your use of this website are governed by English law and you submit to the non-exclusive jurisdiction of the English court.

Except in respect of a payment obligation, neither you nor The Elizabeth Foundation will be held liable for any failure to perform any obligation to the other due to causes beyond your or our respective reasonable control.

Failure or delay by either party enforcing an obligation or exercising a right under these Terms and Conditions does not constitute a waiver of that obligation or right.

These Terms and Conditions do not confer any rights on any person or party (other than you and/or us) pursuant to the Contracts (Rights of Third Parties) Act 1999.


All notices shall be given: to us in writing by post or by email (see contact information below); to you in writing at either the e-mail or postal address you provide during the subscription process. Notice will be deemed received three days after the date of posting.

Contact information

Website operated and controlled by The Elizabeth Foundation:

  • Registered charity number 293835; Company registration number 1960980:
  • Registered office: Southwick Hill Road, Cosham, Hampshire, United Kingdom, PO6 3LL
  • Email: [email protected] or use our contact form
  • Telephone: 023 9237 2735

Please note:

Your use of this website indicates that you agree to the these Terms and Conditions. If you do not agree to the Terms and Conditions, please do not use the website.

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